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Support Plans Don't
search frantically for a phone number when your systems go down. VVRA offers three levels of monthly OnePoint Advantage (OPA) support plans that offer pre-paid hours and provide you with other benefits. As part of the support agreement, VVRA will provide pro-active services to help prevent network critical issues. These services include but are not limited to: ensuring anti-virus updates, backup and server log checks, application of service packs. VVRA
also provides a one-time comprehensive package for those really big
projects. The CAE Package moves away from the hourly model. We will
assign a systems engineer to you exclusively for one month -- Choose
the plan most appropriate for your needs and relax - |
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CAE
|
OPA
III
|
OPA
II
|
OPA
I
|
On
Request (No Plan)
|
|
|
Hours
|
Unlimited
per month
|
40
|
20
|
8
|
N/A
|
|
Discount
for Additional Hours
|
N/A
|
20%
|
15%
|
10%
|
N/A
|
|
Telephone
Support
|
Unlimited
for month
|
Unlimited
|
1
hour
|
1/2
hour
|
Hourly
Rate |
|
Travel
Charge
|
None
|
None
|
None
|
None
within 90 miles
|
None
within 60 miles
|
|
Emergency
Response
|
Immediate
|
4
Hours
|
Same
day
|
Next
Day
|
Best
Effort
|
|
Emergency
Response Eve/Weekend
|
Immediate
|
Hourly
rate |
1.25X
Hourly rate |
1.5X
Hourly rate |
2X
Hourly rate |
|
Scheduled
Eve/Weekend
|
Immediate
|
Hourly
rate (time applies to discount)
|
Hourly
rate
|
1.25X
Hourly rate |
1.5X
Hourly rate |