Don't search frantically for a phone number when your systems go down.
Plan ahead and keep your computers - and your business - healthy..
.

VVRA offers three levels of monthly OnePoint Advantage (OPA) support plans that offer pre-paid hours and provide you with other benefits. As part of the support agreement, VVRA will provide pro-active services to help prevent network critical issues. These services include but are not limited to: ensuring anti-virus updates, backup and server log checks, application of service packs.

VVRA also provides a one-time comprehensive package for those really big projects. The CAE Package moves away from the hourly model. We will assign a systems engineer to you exclusively for one month --
for one monthly price.

Choose the plan most appropriate for your needs and relax -
we'll take care of you.


CAE
OPA III
OPA II
OPA I
On Request (No Plan)
Hours
Unlimited per month
40
20
8
N/A
Discount for Additional Hours
N/A
20%
15%
10%
N/A
Telephone Support
Unlimited for month
Unlimited
1 hour
1/2 hour
Hourly
Rate
Travel Charge
None
None
None
None within 90 miles
None within 60 miles
Emergency Response
Immediate
4 Hours
Same day
Next Day
Best Effort
Emergency Response Eve/Weekend
Immediate
Hourly
rate
1.25X
Hourly
rate
1.5X
Hourly
rate
2X
Hourly
rate
Scheduled Eve/Weekend
Immediate
Hourly rate (time applies to discount)
Hourly rate
1.25X
Hourly
rate
1.5X
Hourly
rate
 
2005, Vannevar Research & Associates